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Maring Eberlein

Support Content Strategy

UXCC Course: Fundamentals of Support Content
SD Expo talk: Change your life with article types
My BINGO word novela: Adapting Diátaxis for general end user docs
Access my support content style guide or sample site layout
Check out the early beginnings of Help Center Helper
Learn more about me

Popular posts

Maring Eberlein headshot she has brown hair below her shoulders and wears a colorful bomber jacket -it's a casual photo at dusk with a dark background, her head turned slightly away from the camera with wind blowing some hair across her face
Who am I and where do I fit in the content space?
Over a blurred, somewhat transparent background, the MFrances logo (four square-diamond shapes that overlap in alternating colors) sites between two exclamation points in green circles
Best professional email format: The Exclamation Point Sandwich
Black and white image of two hands grasped in a handshake, meant to represent networking; the colored MFrances logo of four overlapping square-diamonds in a line sits on top with minor transparency
Shift to a better ‘networking’ mindset with your coworkers
Talk intro slide: It's a tale as old as time... ... or at least as old as bad FAQs.
Conference Talk: Support Driven Expo 2024
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