Presented August 11, 2025 at the Support Driven Expo Whether you’re writing for an internal knowledge base or a user-facing help center, it gets complicated pretty quickly. One way to simplify your content efforts with maximum impact? Clearly define the…
When adapted for the needs of a general user audience, Diátaxis can be an extremely useful framework to determine the who, what, when, where, why, and how of support content.
In May 2024, I presented at my first conference – the Support Driven Expo in Las Vegas. My talk was part of their Knowledge Management track titled: So leadership just learned about ‘Self-Serve Support’ – now what? It was truly…
I like to say that I accidentally networked my way to where I am today. While that's partly true, no one actually stumbles into this many opportunities.
Am I about to simplify your email formatting forever? This method removes the need to consider tone in almost any scenario, letting you focus on the actual words you need to say.
Hi there! 👋 I’m Maring – kind of like ‘Mary’ but with an -ing at the end. My first question – Who am I? I live in Chicago. I’m a cat mom. I recently became someone’s wife. I love watermelon.…
